Shared Hosting
FAQs
Q: What
tools are available for managing Shared Hosting accounts?
A: The Shared Hosting Control Panel contains all the tools
that are required to manage your account.
Q: What
types of services are available for Shared Hosting accounts from
the Control Panel?
A: The following tools are provided in the Control Panel:
Site Manager
Users can install and add packages to their servers without the
hassle of command line instructions.
User Profiles
This allows you to add, delete, enable, and disable users. You can
also create and remove email aliases.
Web Mail
Web Mail features a Web-based email client that allows users to
send and receive email messages from any browser. Web Mail automates
the process so you do not need to connect to the POP, IMAP, and
SMTP severs.
Q: How
is security provided for the Shared Hosting account?
A: The account is protected with assigned separate logins
and user passwords that are required before Control Panel, SSH,
or FTP information is made available.
Q: Is
E-Commerce available for Shared Hosting account?
A: No. E-Commerce will be added soon.
Q: Can
I access my Shared Hosting account through telnet?
A: Yes. Your Shared Hosting account can be accessed through
Telnet, SSH (Secure Shell), and FTP sessions.
Q: Can
users access information from other users on the server?
A: No. Each user can access only information pertaining to
their own account on the server. Private user IDs and passwords
prevent access from any other user on the rest of the server.
Q: Is
my data regularly backed up?
A: Yes. Daily backups are performed on data.
If the information
is still on the drive there is no fee; however, if the information
must be retrieved for taped backup there will be a charge.
If you delete
a file and it is still stored locally, you can use the Restore File
utility (located under Site Configuration) to retrieve it.
Q: How
many users can be added the Shared Hosting account?
A: Unlimited users can be added to your Shared Hosting account.
Q: What
features are provided with a Shared Hosting account?
A: Shared Hosting provides a great feature set including
the following.
Account Platform
* 1 GB disk
space for Web site and Web mail
* FTP, SSH,
and telnet access
* Triple data
backup
Web Statistics
* Access to
raw log files
E-mail Services
* Web-based
email services
* 1 master POP3/IMAP
account
* Configurable
POP3/IMAP accounts
* Mail forwarding
options
* Mail delivery
options
* Unlimited
mail aliases
Q: How
do users access the Control Panel through the Web?
A: Use the following procedure:
1. Start your
Web browser.
2. Type http://[domain
name]/ControlPanel/ in the address bar, then press Enter. The
Account Login screen appears.
3. Type the
user ID and password in the appropriate text boxes.
4. Click Log
In. The Control Panel screen appears with the Site Manager displayed.
(The Site Manager is the default Control Panel window.)
Q: How
do I manage my log files?
A: Log files can be managed through the Control Panel. Click
Manage Log Files. The Manage Log File window appears. You have the
option of clearing or rotating the log files. (See Managing Log
Files in the Help file for more information.)
Q: How
do I add an additional user to my Shared Hosting account?
A: Use the following procedures to add users to your Shared
Hosting account:
1. Start your
Web browser
2. Log in
to your Control Panel
3. Click User
Profiles. The User List appears, displaying the list of users
on your account.
4. Click
Add New User. The Add User window appears.
5. Type the
user ID and the user's full name.
6. Indicate
user privileges by selecting the appropriate boxes.
7. Type the
user's password in the password text box.
8. Click Save.
The User Added screen appears, displaying the user's email address,
login name, and full name.
9. Click User
List to verify that the account was created.
(See Adding
Users in the Help file for more information.)
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